Don and Carrie came over and checked out my attic after a suspected raccoon break-in. They were very professional even when a bunch of blown-in insulation rained down on them while opening the hatch to the attic. Carrie checked the attic and took pictures. Don told me that the insulation was undisturbed and looked clean. He told me that no clean-up work was required. Before leaving, they cleaned up the insulation that came down. This was a very good experience. I recommend SERVPRO and would call them again.  (from posted Google review)

Jeff & his team completed the restoration of our brand new home. The main floor & basement sustained water damage due to plumber's error. Contractor was interested in only patch work. Filed a claim through our homeowners insurance & SERVPRO did the rest. Extremely conscientious team, communicated options & outlined timeline. Communicated with insurance adjuster & kept us informed. They went above & beyond by sending in a cleaning crew in the middle of the project so I could complete a medically required in-home infusion!! As in any building/restoration project scheduling flexibility is a must. We are extremely happy with the plumber, drywall & painter sub contractors provided through SERVPRO, too. Highly recommend SERVPRO of Ames IA.

Fast and reliable service. It was like they were never here! Great customer service. Sando and his crew did a great job of communicating with myself and my insurance company and handling the claim quickly!

I found the SERVPRO crew courteous, polite, and helpful throughout the duration of the job. Have a person in charge of inspecting after the job is done.

I never knew that such a company was here in Ames; but when I needed them they were there. Very professional, and checked everything, had such a positive attitude and kept us updated on the clean up. It was unfortunate that we needed them; but thankful they were able to come and clean up; and check everything out.